FREQUENTLY ASKED QUESTIONS
When you place your order online, we will perform an authorization on your credit card to verify that the funds are available. This authorization may place a temporary hold on the funds while your order is being processed. The funds are withdrawn from your account once the shipment of your order is confirmed. If an order that you placed is subsequently cancelled and not shipped, any funds which were being held due to this credit card authorization should be made available to you again within 2-5 days, depending on your bank’s policies.
Please note that if you have a backordered item which has not shipped within a week of the original order placement date, we may need to re-authorize your credit card prior to the shipment of that item once it is returned to stock, to verify that the funds are still available. If your credit card is declined or has expired, we will contact you to update your payment information. We allow 10 business days with a correction or alternate payment method, we regret we will have to cancel your order.
Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.
We support all major credit cards. This includes Visa, Mastercard, Discover and American Express.
For standard in stock orders, our warehouse team strives to ship your purchase within 1 business day. For Standard Ground shipments, most orders are delivered within one week. We also offer 2nd Day or Next day services for faster delivery on select items. Special order item take 12-16 weeks for delivery.
We ship most orders via UPS. Most of our furniture or larger items are shipped via Freight Best Way. We ask that you inspect your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your items will be shipped and delivered, please call our Customer Care Team at (734) 250-8042 or email us at firstname.lastname@example.org.
There is no minimum opening order for active customers of Regina Andrew Design.
Yes, registered customers receive the best pricing of Regina Andrew products. Qualified trade customers can buy direct at either Wholesale or Dealer pricing.
Wholesale is our entry level trade pricing solution for any qualified trade account. Dealer pricing is granted to trade customers who are approved by Regina-Andrew Design.
If you have already been approved as a Regina Andrew Trade Customer, you can become an E-Commerce partner by emailing us at email@example.com. Please note that the explicit approval of Regina Andrew is required in order to list our products on your online store or website.
Only pre-qualified e-commerce customers have permission to sell products online under our UMAP (Unilateral Minimum Advertised Price) Policy. To inquire about becoming an e-commerce partner, please contact firstname.lastname@example.org.
|The item is CSA/UL Dry Certified for both Canada and the United States. Dry Locations include kitchens, living rooms, dining rooms, bedrooms, foyers, hallways and most areas in bathrooms. Provided ventilation is adequate to prevent any accumulation of moisture.|
|The item is ETL Dry Certified for both Canada and the United States. Dry Locations include kitchens, living rooms, dining rooms, bedrooms, foyers, hallways and most areas in bathrooms. Provided ventilation is adequate to prevent any accumulation of moisture.|
|The item is compliant with the American with Disabilities Act.|
|The item has Natural Variations, due to Natural/Reclaimed Materials or it's Hand Crafted Nature, that may show irregularities between products and should not be considered a defect. Please see our Brand Guidelines for our list of natural material disclaimers or contact email@example.com for any further questions or concerns. We do not accept requests to hand select a specific color or style variation, or hand select a "matching pair" of our products made with Natural Materials.|
|The item is special ordered. Production time can be 12 to 16 weeks after the order was placed. A 50% Non-refundable deposit is required on some special orders, Customer Care will follow up with further information when your order is submitted.|
|The item is only available to ship via freight. Freight charges vary between 12% to 20% depending on your order size. The minimum charge for freight shipments is $100. Additional fees may apply if a Lift Gate is needed or if going to a Residential Address.|
|The item was assembled by our "Live from Detroit" skilled craftsman near Detroit, Michigan.|
|Wet-rated lighting fixtures are used in places with direct exposure to water. Fixtures rated for wet locations use waterproof seals to protect their internal components from moisture.|
|Damp-rated lighting fixtures are used in places that have some contact with moisture, but not in areas with constant or direct exposure to water. Light fixtures with damp ratings are also commonly used in covered patios and porches, where partial enclosures protect them from rain and snow.|
Our Zinc top tables are made from 99.6% pure zinc, they are food safe and they will not flake. Even though it is a safe material for use in the kitchen, we recommend a chopping block for cutting and food prep.
No, our products do not ship with light bulbs. Some products do have recommended bulbs that we sell separately. The required bulb quantity, type and wattage can all be found in the product details.
In 2018 the requirement for labeling was expanded. To ensure compliance informing California consumers, we identified chemicals listed in Prop65 that are possibly present in the products we distribute. The intent of the label is to inform buyers there may be a Prop65 listed chemical present in order that the buyer can make informed decision on the use and/or disposal of the merchandise.
Regina Andrew is concerned about our environment, and to help lessen harm to the planet, we utilize re-purposed or recycled materials in many of the products we distribute. The label provided is to help consumers protect the environment by providing information that would help them decide on how to properly dispose the item when it may no longer be of use to them. It is our recommendation, wherever possible, that the item be recycled or re-purposed.
To receive a personal response via email, please contact firstname.lastname@example.org If you have a question that we did not address and would like to speak to a Customer Care representative, please call 734.250.8042 between the hours of 9AM – 5PM ET.
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level.
To learn more, you can read our Accessibility Statement.
ARE THERE ANY OTHER QUESTIONS THAT WE HAVEN'T ANSWERED?
For questions we haven't answered, or information we haven't provided, please contact us at email@example.com. We welcome your comments and suggestions, and thank you for shopping with us!