Frequently Asked Questions
When is my credit card charged?
When you place your order online, we will perform an authorization on your credit card to verify that the funds are available. This authorization may place a temporary hold on the funds while your order is being processed. The funds are withdrawn from your account once the shipment of your order is confirmed. If an order that you placed is subsequently cancelled and not shipped, any funds which were being held due to this credit card authorization should be made available to you again within 2-5 days, depending on your bank’s policies.
Please note that if you have a backordered item which has not shipped within a week of the original order placement date, we may need to re-authorize your credit card prior to the shipment of that item once it is returned to stock, to verify that the funds are still available. If your credit card is declined or has expired, we will contact you to update your payment information. We allow 10 business days with a correction or alternate payment method, we regret we will have to cancel your order.
Is my credit card information secure?
Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure
What type of credit card do you accept?
We support all major credit cards. This includes Visa, Mastercard, Discover and American Express
How long will it take for my items to arrive?
For standard in stock orders, out warehouse team strives to ship your purchase within 1 business day. For Standard Ground shipments, most orders are delivered within one week. We also offer 2nd Day or Next day services for faster delivery on select items.Special order item take 12-16 weeks for delivery.
What shipping carriers do you use?
We ship most orders via UPS. Most of our furniture or larger items are shipped via Freight Best Way. We ask that you inspect your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your items will be shipped and delivered, please call our Customer Care Team at (734) 250-8042 or email us at email@example.com
What is the minimum opening order?
There is no minimum opening order for active customers of Regina Andrew Design.
Can anybody buy directly from Regina Andrew Design?
Yes, registered customers receive the best pricing of Regina Andrew products. Qualified trade customers can buy direct at either Wholesale or Dealer pricing.
What is the difference between Wholesale and Dealer pricing?
Wholesale is our entry level trade pricing solution for any qualified trade account. Dealer pricing is granted to trade customers who are approved by Regina-Andrew Design.
Does Regina Andrew Design have an UMAP policy?
Only pre-qualified e-commerce customers have permission to sell products online under our UMAP Policy.
How do customers request product images, logo’s etc.?
Images and logos are provided by the RAD marketing team after approval and completion of the “Digital Media Request” form. This form can be obtained by email: firstname.lastname@example.org
What do the icons mean on certain items?
Are your Zinc Tables Food Safe?
Our Zinc top tables are made from 99.6% pure zinc, they are food safe and they will not flake. Even though it is a safe material for use in the kitchen, we recommend a chopping block for cutting and food prep.
Are light bulbs included when I order lighting products (ie. ceiling fixtures, lamps, etc.)?
No, our products do not ship with light bulbs. Some products do have recommended bulbs that we sell separately. The required bulb quantity, type and wattage can all be found in the product details.
In 2018 the requirement for labeling was expanded. To ensure compliance informing California consumers, we identified chemicals listed in Prop65 that are possibly present in the products we distribute. The intent of the label is to inform buyers there may be a Prop65 listed chemical present in order that the buyer can make informed decision on the use and/or disposal of the merchandise.
Regina Andrew is concerned about our environment, and to help lessen harm to the planet, we utilize re-purposed or recycled materials in many of the products we distribute. The label provided is to help consumers protect the environment by providing information that would help them decide on how to properly dispose the item when it may no longer be of use to them. It is our recommendation, wherever possible, that the item be recycled or re-purposed.
How can I get a hold of a real person or have a question answered?
To receive a personal response via email, please contact email@example.com If you have a question that we did not address and would like to speak to a Customer Care representative, please call 734.250.8042 between the hours of 8:30 am – 5 pm EST.
Never use window or glass cleaner, ammonia products, or other chemical sprays on acrylic. Wipe with a clean, damp, non-abrasive cloth.
Wipe delicately with a soft, damp, lint-free cloth as needed. Avoid using harsh or abrasive cleaners.
Use non-absorbent coasters to protect surface. Wipe occasionally with a soft, lightly damp, lint free cloth. Finish with a dry cloth. Avoid using harsh or abrasive cleaners.
Wipe occasionally with a soft, damp, lint-free cloth. Finish with a dry cloth. Avoid using harsh or abrasive cleaners.
Spot-clean with a soft-bristled toothbrush to preserve color. Avoid using harsh or abrasive cleaners.
Apply a simple glass cleaner directly to a soft, lint-free cloth as needed. Avoid getting chemicals on surrounding materials. Avoid using harsh cleaning additives, such as ammonia, as this may cause black spots to appear.
Dust off regularly. Spot-clean only when necessary with a mild, non-alkaline soapy solution. Do not leave it in exposed sunlight as it can cause the edges to roll up. Avoid using harsh or abrasive cleaners.
We recommend dry-cleaning this item to help retain its color and integrity. Spot-clean with a saltwater solution when necessary, though avoid using harsh chemicals.
Use non-absorbent coasters to protect surface. Wipe occasionally with a soft, damp, lint-free cloth. Finish with a dry cloth. Avoid using harsh or abrasive cleaners.
Use non-absorbent coasters to protect surface. Wipe occasionally with a soft, damp, lint-free cloth. Finish with a dry cloth. Avoid using harsh chemicals or abrasive fabrics.
Natural Fibers (jute, rattan, stick wicker, etc.)
Wipe with a lightly soft, damp, lint-free cloth only. Avoid using harsh or abrasive cleaners.
Wipe with a solution of warm water and dish soap using a soft, lint-free cloth. Wipe the soap away with a damp cloth and dry completely to avoid water stains.
Use non-absorbent coasters to protect surface. Dust often with a soft, lint-free cloth. Avoid saturating wood. Wipe with a slightly damp cloth to remove loose particles and dust. When necessary, use a mild soap and water to clean surfaces and finish with a dry cloth immediately. Avoid using furniture polish and any harsh or abrasive cleaners.
Use non-absorbent coasters to protect surface. Clean with a soft non-abrasive cloth dampened with water. Apply a layer of zinc-safe wax polish as needed. Avoid using harsh or abrasive cleaners.
Are there any other questions that we haven't answered?
For questions we haven't answered, or information we haven't provided, please contact us at firstname.lastname@example.org. We welcome your comments and suggestions, and thank you for shopping with us!