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RETURNS & REFUNDS




RETURN POLICY


We stand behind our products 100%. We’re confident that the design details, quality and safety of our merchandise will meet, if not exceed, your expectations. We care about your satisfaction and our Customer Care Team is here to help. Please contact us at 734-250-8042 or email us at customercare@reginaandrew.com within 30 days of the delivery of your product.




REQUIREMENTS FOR A SUCCESSFUL RETURN


1.) Item(s) have been delivered within the last 30 days.
2.) Item(s) are in the original factory carton(s) complete with all original packaging.
3.) Item(s) haven't been installed or modified while in your possession.




PLEASE REMEMBER


• Returned items will be accepted with prior authorization only. Any returns received in our warehouse without an issued return authorization number will be ineligible for a refund.

• You will be responsible for the cost of return shipping including insurance for the full retail value of the item(s).

• The item and all parts must be returned in the original packaging, including all wrapping and factory carton.

• The item must be packed exactly as it was shipped. Any variation may result in damage to the piece and could invalidate your return.

• Installed or customized items are ineligible for return.

• Components purchased individually are ineligible for return.




CUSTOM ORDERS AND ONE OF ONE ITEMS


Custom order items and One of One items are made to order especially for you and may only be canceled or changed within 24 hours of submitting the order. We do not accept returns on these items.




FINAL SALE & CLEARANCE ITEMS


Please note that final sale and clearance items are not returnable or exchangeable except for manufacturing defect. These items are identified by sale badge on the item.




RESTOCKING FEES


All returns will be subject to a 25% restocking fee. You will receive an email confirming the exact amount of your refund less applicable restocking fees once the merchandise has safely reached our warehouse and undergone inspection.




DEFECTIVE MERCHANDISE


If you encounter a defect in your product, we are truly sorry. Please call us at 734-250-8042 or email us at customercare@reginaandrew.com to request a replacement or return on the item.


HAVE ADDITIONAL QUESTIONS?


Please contact our Customer Care team at 734-250-8042 or customercare@reginaandrew.com. Our Customer Care team is available Monday through Friday, from 9 am to 5:00 pm (ET).